Shipping and Handling

Track Your Order Status
FAQ about Shipping

Domestic U.S. Shipping
MethodRateDelivery Time
FREE over $35
3 to 7 biz days
EXPEDITED$4.99 - $8.99 2 to 3 biz days
EXPRESS$24.95 1 to 2 biz days

International Shipping
MethodRateDelivery Time
STANDARD$6.95 - $14.95 10 to 21 biz days
EXPEDITED$14.95 - $34.95 6 to 10 biz days

* A signature is required on orders over $100
* All U.S. orders are shipped by USPS.
* All orders include tracking number and insurance.

Free Shipping over $35
We offer free standard shipping on all U.S. orders over $35 after any promo or coupon discount is applied.

Please note: If you return a portion of your purchase, our original shipping and handling fees will be assessed unless the return was a result of our error.

Processing Time (1-2 business days)
We process and ship orders from our Southern California warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 1-2 business days (Monday to Friday, excluding official holidays) of purchase unless otherwise noted. If there is a delay for any reason (such as an out of stock item), you will be notified by e-mail or phone. Processing time for 14K gold and diamond orders may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information.

Made-To-Order (3-5 business days)
Some of our fine jewelry items are made-to-order, which means the item is manufactured in-house once an order is placed. Each item's manufacture time (normally 3-5 business days) is listed on the item detail page, and the item will be shipped as soon as it's available.

Delivery Time (3-7 business days)
In addition to processing time, please allow 3 to 7 business days for our standard shipping delivery. When your order ships, we will email you a shipping confirmation with tracking information.
  • Delivery time will vary depending on your location.
  • Orders shipped to the West Coast can be expected sooner than the estimated delivery time (normally 2 to 3 days).
  • We ship to APO/FPO military addresses. Delivery can take up to 6 weeks and the tracking information is very limited due to manning and mission essential requirements within the Military Postal Agency.
  • Please be sure to enter your correct and complete shipping address when placing your order. is not responsible for orders shipped to incomplete or incorrect addresses due to customer's error entry.
Shipping to Alternate Addresses
To expedite the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to require additional documentation or cancel your order. Verification may increase your order's processing time. To help expedite your order, simply call your card issuing bank and provide them with your alternate shipping address.

If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank to confirm your billing address.

Orders Status
When your order ships, we will email you a shipping confirmation. The e-mail will contain a link to the order status page, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located on the order status page. If you haven't received your shipping confirmation, it's likely your order hasn't shipped yet. If it's more than 3 business days from purchase time but you haven't received the shipping confirmation, contact our customer support for your order status.

* Please note it may take up to 48 hours for tracking information to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long-haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

* If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you still cannot locate your package, please contact our Customer Support.

Countries We Ship To
Argentina; Aruba; Australia; Austria; Bahamas; Belgium; Brazil; Canada; Cayman Islands; Chile; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Hong Kong; Iceland; Ireland; Israel; Italy; Japan; Luxembourg; Macau; Malawi; Monaco; Netherlands; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Poland; Portugal; Puerto Rico; Singapore; South Korea; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)


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